ACD Call Centre Data System
Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop.
AgentView & AgentLink:
Call Centre Plasma Display Management Systems
Interpac distributes Agent View Enterprise and Data Collector Toolkit from Centergistic Solutions, the number one U.S. provider of best-practice tools for managing, manipulating and delivering real-time call centre data to wallboards and agent desktops, and system dashboards to management browsers and PDA’s.

AgentView Enterperise makes possible the generation of metrics and performance indicators that cannot be found with the data systems provided with ACD switches. Capable of amalgamating data from a variety of dissimilar ACD switches into a single database, presenting selected data on plasma displays, at Agent desktops and on Management browser and PDA dashboards, AgentView opens up a range of possibilities for Contact Centre Managers to achieve higher goals with better metrics.