Call Accounting - A Basic Business Need

Call Accounting is the fundamental management tool for Telecom cost control and cost management for any organisation. Call Accounting effectively “opens up the books” on all call activity, providing detailed and summary reporting and analytics on a real time or scheduled basis. Available as a software package running on a PC, Server, Virtual Server, or as a hosted Cloud service, Call Accounting logs every call placed or received through an organisation’s telecom facilities whether PBX, IPT, Mobile or Dealer System, and creates permanent records which include call charges, destination, originating extension and cost centre, etc., making the accumulated information available for immediate management use.

Benefits of Call Accounting include:

  • Cost Control Implement control policies for staff personal phone usage
  • Cost Allocation Allocate carrier charges to responsible cost centres
  • Client Billing Back-bill call charges to clients or to project cost centres
  • Fraud / Hacker Control Detect toll fraud, Hacker attacks and other abuse
  • Carrier Overbilling Verify bills, detect and isolate overbilled items
  • System Optimisation Ensure you are achieving optimum efficiency from your voice platforms
  • Employee Productivity Measure and analyse employee talk time for any call destinations or categories
  • Compliance and Risk Management Immediately identify the source of any call in or out; permanently archive all call records
Teltrac Call Accounting Systems – Evolved Over 25 Years of Experience

TELTRAC Call Accounting:
Call Accounting for PBX / IPT
Comprehensive call accounting scalable for any size organisation and any PBX or IPT voice platform. Teltrac Call Accounting sets the standard for comprehensive, full-featured and reliable call accounting. Deployable in any country with any telecom system from any vendor. Quick to install, easy to use, get instant results.
TELTRAC Enterprise:
Multi-Site Call Accounting for PBX / IPT / Voice Networks
Centralised Teltrac call accounting for networks of up to 256 PBX nodes or offices on a single Teltrac server. Multi-country, multi-currency, multi-device, multi-vendor. Resolves call routing over multiple VPN switches then offnet to PSTN. Teltrac Enterprise is relied on by a list of Fortune 500 companies to manage and control their regional voice networks.
Pay-by-Month Outsourced Call Accounting Service

Receive the benefits of a Teltrac system without owning one. Sign up for Teltrac Outsourced and leave the work to us - a complete end-to-end service where your call data is securely collected and transferred to our server for processing, and your call reports delivered to your desktop to your defined schedule or ad-hoc as desired. Extremely cost effective - No capital expenditure, no user training - pay only a monthly fee for service.

“You Can’t Manage What You Can’t Measure”