25 Years as Asia Pacific’s Number One Call Accounting Provider
Interpacific Data Management Limited was founded in Hong Kong 1986 as a software development house and consultancy specialising in Computer Telephony Integration applications. Since that time we have grown to become a premier developer and supplier of world-class call accounting network management solutions for voice and IP, spanning 16 countries across the globe.
As regional leader in developing and supplying world-class Tele-Management and Operations Support Systems for the best-managed enterprises in Asia-Pacific, Interpac now spans 16 countries and 3 continents with products and support. No-one in the Asia-Pacific region has more experience than we have in developing WinTel based Call Accounting for PBX, IPT, Private Networks and Mobile, Call Centre Data Systems for ACD and Call Centres, and Carrier Grade Billing and Customer Care Systems for Telcos and ISP's.
Over 1,000 Teltrac systems are in service worldwide with over half a million lines under management.
1986: Interpac introduces PBX Call Accounting to Asia with TELTRAC Release
1987: Hong Kong Telecom selects Interpac as Call Accounting supplier
1989: Interpac begins expansion across Asia
1992: Interpac introduces TELTRAC-VPN, one of the first (possibly the first) Multi-Site CAS in the world
1993: TRAC-RECORD, one of the first CTI Call Centre applications in Asia installed at HK Police Emergency 999 Call Centres.
1994: Voyageur Award as outstanding Canadian / HK business of the year.
1995: TELTRAC G-II, first Windows-based CAS System in Asia installed at Hongkong Bank & HK Telecom PCCW head offices
1998: Establishment of Manila Development and Support Centre
1999: Rollout of TELTRAC Call Accounting product range using Unicode and MS-SQL Server
2000: Partnership with Centergistic Solutions in Irvine, CA
2000: Launch of MULTI-TRAC convergent ISP/TELCO Billing System
2002: Launch of TELTRAC Outsourced, the first complete outsource call management service in Asia.
2004: Advanced interfacing to new generation of IP switches with Cisco CM
2009: VOXRecord brings seamless voice recording for BlackBerry and selected Smartphones
2010: TELTRAC for MOBILE introduced for wireless devices
2011: Sales and Support Centres in Singapore and Thailand
2013: Launch of AgentView HD Contact Center Statistical Systems